Delete your data
Last updated: July 22, 2026
You can request deletion of your account and personal data from Butler (operated by Lightbyte for Applications). Fill in the form below, or email us at [email protected].
What gets deleted
When we process your request, we permanently delete your personal data, including:
- Your account and profile (name and phone number).
- Saved delivery addresses.
- Your chat history with Butler.
- Your cart and preferences.
What we may keep, and why
We may need to keep some data for a limited time for legal reasons (such as tax and accounting records of orders for up to 5 years) or to prevent fraud. This data is separated from your account and deleted when the legal period ends. See the Privacy Policy for full detail.
| Data | Retention | Reason |
|---|---|---|
| Account & profile (name, phone number) | Until you delete your account | To operate your account and let you sign in |
| Delivery addresses | Until you delete them or your account | To deliver your orders |
| Order & transaction records | 5 years after the order | Egyptian tax, accounting, and consumer-protection law |
| Chat messages with Butler | Up to 90 days | To provide the service, resolve disputes, and improve the assistant; automatically deleted after 90 days |
| Product analytics (de-identified where possible) | Up to 24 months | To understand and improve the service |
How long it takes
We acknowledge your request and typically complete deletion within 30 days. We may contact you to verify your identity before we proceed, to protect your account.
Prefer email? Write to us at [email protected].