Privacy Policy

The controller of your data is Lightbyte for Applications (Commercial Registration No. 241546), located at Unit T13, West Square Mall, Beverly Hills, El Sheikh Zayed, Giza, Egypt. For any privacy question or to exercise your rights, contact us at [email protected].

We collect only what we need to run the service:

• Account data: your name and phone number (verified by a code sent over WhatsApp).
• Delivery addresses and the location you enter so we can deliver your orders.
• Orders and transactions: what you ordered, prices, status, and payment method.
• Your chat messages with Butler (text, or voice notes transcribed to text) to understand and fulfill your request.
• Device, usage, and product-analytics data (such as pages you view and in-app actions).

We do not ask for card payment details; payment is currently cash on delivery.

• To fulfill your orders, run your account, and communicate with you about them.
• For product analytics and to personalize recommendations and improve your experience.
• To improve the Butler assistant internally (our model and its responses). Our AI provider does not use your data to train its models.
• To comply with legal obligations, prevent fraud, and protect the service.

We process your data on these bases: performance of a contract (delivering your order); your consent (analytics, personalization, and assistant improvement); legal obligation (tax records); and our legitimate interests (service security and fraud prevention). You can withdraw consent at any time.

Butler works over WhatsApp (a Meta platform), and your conversations are processed by an OpenAI AI model to understand your request and draft replies. These messages may be transferred and processed outside Egypt (see Section 7). Please do not send unnecessary sensitive information through chat.

We do not sell your data. We share it only with trusted service providers, and only as needed:

• OpenAI — AI processing of your chat messages and speech-to-text transcription.
• Meta Platforms (WhatsApp) — delivering messages over WhatsApp.
• Amazon Web Services (AWS) — server hosting and file storage.
• Restaurants and delivery partners — to prepare and deliver your order (your name, phone, address, and order details).
• Competent authorities where we have a legal obligation.

Some of our providers (such as OpenAI and AWS) process data outside Egypt, including in the United States. When we transfer your data internationally, we apply appropriate safeguards consistent with Egyptian data-protection law.

We keep your data only for the periods below, after which we delete it or make it de-identified:

You have the right to access, correct, and delete your data, to restrict or object to processing, to data portability, to withdraw consent, and to lodge a complaint with the supervisory authority. To exercise any right, email us at [email protected]. We will respond within the period required by law.

To delete your data, you can also use the data-deletion page at /data-deletion.

We apply reasonable technical and organizational measures to protect your data (encryption in transit, access controls). No method of transmission over the internet is 100% secure, but we are committed to protecting it using industry best practices.

The service is not directed to anyone under 13. We do not knowingly collect data from children under that age, and use by anyone under 18 requires a parent or guardian's consent.

We use essential cookies for sign-in and sessions, and our own first-party product analytics to understand usage and improve the service. We do not use third-party advertising trackers.

We may update this policy from time to time. We will post the updated version here with a new date. Your continued use of the service means you accept the version in effect.

For any privacy question: [email protected] — for general support: [email protected].