Delivery Policy

We serve Cairo and Giza, wherever the restaurant itself delivers. You share your location in the chat, we only show you restaurants that deliver there, and we check it before you pay. We do not ship outside Egypt, and we do not ship physical goods other than food.

The restaurant delivers your order with its own rider — the same rider who would come if you ordered from the restaurant directly. Butler does not run a delivery fleet.

The delivery fee is the restaurant's own fee, passed on to you at cost with no mark-up. It is shown as its own line in your order summary, together with the Butler service fee, before you pay. Some restaurants have a minimum order; we tell you before you pay.

The restaurant sets the delivery time, depending on distance, traffic, and preparation time. When the restaurant gives us an estimate we pass it on to you on WhatsApp, but it is an estimate, not a guarantee. You can ask Butler about your order at any time.

Your order is fully paid before it leaves the restaurant. If anyone asks you for money at the door, do not pay, and tell us in the chat right away.

Please make sure your address (building, floor, apartment, and any landmark) is correct and that your phone is reachable until the order arrives. You can change the address from the order summary message before you pay.

If the rider cannot deliver because of a wrong address or an unanswered phone, we will try to reach you and arrange delivery, but the order may not be refunded in that case — see the Refund & Cancellation Policy at /refund-policy.

If your order is very late or does not arrive, tell Butler in the chat. We follow up with the restaurant right away, and if the order does not arrive you get a full refund. You can also email [email protected].